We have a number of vacancies with major clients within the Financial Services sector.

Please contact us for further details and forward your latest CV to kevin@kbal.co.uk


Job Profile

Job Title Chief Information Officer (CIO) - OPAL Job Ref No: 0411

Department Information Technology

Reporting to CEO

Job Mission

  • Lead and manage the IT Department taking overall responsibility for managing all IT projects, liaising directly with clients, internal stakeholders and work stream leads to deliver in time, within scope and to budget.
  • Assist and support the Chief Systems Architect, CEO and Directors in ensuring that IT Development, Testing, Operations and Projects are effectively managed and controlled.
  • Manage and promote the ISO27001 policies safeguarding all company assets within the Information Technology team.

Competencies required upon recruitment

Outcome 1,3,5 & 6 - Minimum 8 years’ experience of applicable commercial experience. Minimum 3 years’ experience in a similar role

Operational Excellence – works to a high standard and continuously seeks opportunities to enhance personal performance, process, systems and service improvements within the team

People – Demonstrates integrity, respect, team skills and ownership of work streams. Leads by example with a “can do” attitude.

Commitment – Displays willingness, enthusiasm and flexibility to task completion

Quality – Pays attention to detail, completes tasks in a timely manner, consistently produces quality outputs

Risk - adverse to risk taking and understands Risk Analysis to avoid undue to risk to the business

Security Awareness – Must have experience in working within an ISO27001 secure environment or similar. Understands principles of DPA and other forms of security protection of personal data or confidentiality within an organisation.

Principal Job Objectives

  1. As part of the senior management team of OPAL work with other functional business owners to ensure group objectives are achieved.
  2. To develop and maintain an IT strategy which enables the delivery of the businesses commercial goals.
  3. Contribute to the overall business strategy and operational improvement initiatives where required.
  4. To lead the team of applications developers ensuring delivery is within scope, coding is undertaken generically and within the OPAL protocols to ensure consistency and scalability
  5. To lead the team of System support engineers, ensuring helpdesk requests are dealt with promptly, efficiently and provide an excellent service support to the business.
  6. To lead the development of the new Pandora SaaS solution, ensuring all teams work cohesively, working closely with our partners in Jersey to meet our clients’ needs and expectations.
  7. To build strong working relationships with leadership peers and managers of other departments and other sites.
  8. To innovate and lead the IT development and delivery of IT solutions.
  9. Support the Chief Security Officer (CSO) to ensure adherence to all measures within the ISO27001 standard, ensuring Confidentiality, Integrity and Availability of all company assets including systems. As a Security and Risk Committee member (SARC), ensuring that regular meetings are attended and that actions are completed.
  10. Manage and assist the IT Risk Owner in ensuring that they abide by the standard and breaches are recorded and completed within 24 hours.
  11. Manage the IT Development Steering Group where priorities are determined with the CEO and Head of Account Management.
  12. To manage the maintenance of IT policies, procedures and standards relating to all areas of Information Technology to retain our Accreditation, creating new policies for new working practices.
  13. Establish and implement short and long term departmental goals and objectives.
  14. To develop direct reports and team members by coaching and mentoring. Passing on relevant knowledge to the rest of the team to enhance their effectiveness to the business and creating an environment to ensure a positive team spirit prevails among the IT Department.
  15. Ensure effective training and development plans exist for new and existing employees and to conduct 6 monthly staff appraisals for your Direct Reports and provide performance feedback.
  16. Ensure the IT Department is adequately resourced, taking into account existing projects and new developments so that commitments are delivered on time. Provide visibility of resource plans to the CEO and OPAL Board to ensure resource is managed efficiently and effectively.
  17. Negotiate and manage service level agreements with both internal and external customers and service providers and monitor service delivery to ensure the agreed targets and standards are met. Communicate results to the business and OPAL Board.
  18. When required, undertake special and strategic projects as may be determined by the OPAL Board.
  19. Be an ambassador for the IT department in delivering a high level of customer service, maintaining professionalism with a “can do” attitude.
  20. Where necessary, act as point of escalation for complaints and breaches, understanding lessons learned and implementing improvements to avoid reoccurrences.
  21. Take responsibility for the conduct of the IT Department, ensuring that staff carry out their functions and responsibility in a professional manner in line with FCA requirements and OPAL strategy as agreed by the Board.
  22. Own and provided support on, but not limited to: telephony via SIP, call recording, e-mail, desktops, servers, networking, communications lines, firewalls/anti-virus, backups, remote users, asset registration, DR systems and security controls.
  23. Ensure that business continuity IT Operation procedures are kept up to date and that plans are in place to re-instate in the event of an emergency.
  24. Forecast and maintain the 3 year IT Budget, providing visibility of spend and delivery against budget to the OPAL Board.
  25. Key point of contact for IT and supporter to the BCP Co-ordinator of the company business continuity process (DR infrastructure). Ensure DR situations are well managed, completing impact analysis and maintaining consistent communication with the business until the situation is resolved.
  26. Ensure all BCP incidents are recorded and paperwork completed within 48 hours so that the BCP auditor can report to the Board of its findings.
  27. Attend internal and external client facing meetings including audits when required.
  28. Ensure Out of hours on-call support is maintained and the move towards implementing a flexible 24 x7 support structure is there to meet the client needs.

  1. Manage and take full responsibility all IT development and operational projects through to completion, liaising with clients, Business Development and internal departments throughout the project lifecycle, ensuring they are completed on time and within budget.
  2. Ensure workstream leads deliver to plan within required timescales, cost and scope of project, highlighting project risks where necessary.
  3. Maintain and improve project methodology standards for both technology and client deliverables. Review and maintain a standard project management documentation suite.

IT Operations

  1. Direct the IT Operations Team Leader in the management of helpdesk requests and bugs and change requests within agreed service levels without impacting on the major system development projects.
  2. Ensure sufficient controls and procedures are in place to adequately support the business and maintain the stability of the infrastructure.
  3. To keep pace with technology and lead the effective planning and development of the IT infrastructure to maximise the business benefit of new and changing technology.

Development & Testing

  1. To be the leader of IT change and/or development by providing solutions with the team, in the design and implementation of IT solutions to meet new business requirements in a resilient, secure and cost effective manner.
  2. Accountable for the end to end development process from identifying business requirements through to testing and deployment of new functions.
  3. Develop, gain Executive agreement and maintain a strategic plan for all technology applications deployed by OPAL including development methodologies and standards, to ensure they support the company's growth and overall service objectives.
  4. Challenge and provide system development analysis direction to the Development Manger to ensure systems are designed and developed in the most efficient and scalable way.
  5. Contribute to product development by ensuring that innovative solutions for new service features are recommended to maintain market leading services.

Essential knowledge and experience required at recruitment

  • Extensive experience of managing IT Development, Testing and IT Operations.
  • Project management experience working with known project methodology and ITIL best practice.
  • Strong client facing skills and experience in presenting and influencing others.
  • Successful management of an IT Operations team (preferable but not essential).
  • Experience of developing an IT strategy to ensure systems are scaleable and can assist the business maintain a leading edge service proposition.
  • Proven people management experience.
  • Budget and cost and expense control
  • Relationship management of senior internal and external stakeholders from IT and all business functions.
  • Strong inter-personal, organisational and communication skills.
  • Ability to work in a very pressurised and fast moving environment.
  • Knowledge and experience of ISO 27001/2 (preferable but not essential).
  • Track record of supporting / implementing ISO27001/2 successfully (preferable but not essential).
  • Breadth of knowledge of bespoke and branded computer hardware and software
  • Knowledge of telecommunications, ACD/IVR’s, internet and web
  • Analytical and investigative skills
  • Experience in icloud or virtual hosting

Additional Knowledge required to become fully competent

  • Knowledge of OPAL client’s products and the overall Financial Services TPA market.
  • Knowledge of Dbase and windows based systems.

Performance Management

  • Responsible for managing a team of people maintaining and developing all technology.
  • Managing project teams comprised of people with different skills, experience and status.
  • Demonstrate a professional, collaborative and supportive approach to colleagues.

This is a brief and concise description of the job’s principal duties and responsibilities as confirmed by the current jobholders. The above list is not exhaustive and duties of a similar or different nature may need to be undertaken.

Please call to discuss further and forward your latest CV to kevin@kbal.co.uk


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